Trainee Benefits Technician


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Trainee Benefits Technician

Type of contract: Permanent. Full time. 35 hours per week, Monday to Friday
Location: Hybrid/London EC2R 7AF, with up to 3 days working from home after an initial period of training.
Salary: £24,000 a year.  Offer up to £26,000 a year only to an exceptional candidate with the relevant knowledge, skills, and experience.

Trainee Benefits Technician – About the role

This role supports the day-to-day management of SAUL’s Defined Contribution (DC) pension plan (SAUL Start), working closely with the DC administration provider, Assistant DC Benefits Manager and DC Benefits Manager to facilitate the smooth running of the Scheme. It is a learning and development opportunity, offering a first step to a career in a financial environment.

Your responsibilities will be

•  Conducting SAUL Start tasks in accordance with Scheme Rules and agreed processes and methods, seeking guidance where required.
•  Proactively assisting and supporting the DC Benefits team with all matters relating to service delivery.
•  Administering casework in accordance with client service agreements and deadlines, ensuring accuracy and quality in all work activity. Identifying, and raising with the Assistant DC Benefits Manager, any areas of risk. Operating best practice and ensuring processes are followed. Making suggestions to improve work processes to ensure they remain effective and efficient.
•  Ensuring the accurate management of SAUL Start error rectification work, including the completion of casework within SLA, and reporting any service failures to the Assistant DC Benefits Manager.
•  Keeping and maintaining accurate DC Benefits records.
•  Recording complaints and compliments and dealing with responses in conjunction with the Assistant DC Benefits Manager. Escalating complaints and risks to the business promptly to the Assistant DC Benefits Manager.
•  Keeping up to date with DC changes and new developments, including technology, to meet the requirements of the role, and asking for assistance where needed.
•  Undertaking any other ad hoc tasks that may be required as part of the benefits

About you

To be considered for this role you will need to demonstrate

•  Education to secondary level including a minimum of grade C in Maths and English GCSE or equivalent qualification or equivalent experience
•  Experience of working with Microsoft products, particularly Outlook and Excel
•  Experience of working with systems, following processes and procedures
•  Experience working within a team towards a common goal
•  Accuracy and ability to follow instructions
•  Excellent workload-planning and prioritisation skills
•  Good written and oral communication skills, and
•  Ability to work well within a team.

Other desirable knowledge/experience

•  Administration experience
•  Customer service experience
•  Experience of working with an external supplier.

If you feel you have the skills and experience to be successful in this role then apply today!

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