Telephone Customer Sales Advisor

Telephone Customer Sales Advisor

Location: Tradeston, Glasgow, G5 8PL.
Salary: Starting at £21,674 per annum with potential to increase your salary on completion of competency levels. An on target monthly bonus system is also implemented on passing probation.
Contract: Full time, permanent.
Working Hours: Our Contact Centre is open 7 days per week and the successful candidate’s normal working hours will be an average of 40 hours per week, to cover the following hours on a rotational basis:
Monday to Friday: 9:00am to 8:00pm.
Saturday: 10:00am to 7:00pm.
Sunday: 10:00am to 4:00pm.

Telephone Customer Sales Advisor – About the role

We currently have an exciting full-time vacancy for a Telephone Customer Sales Advisor to join our team with an immediate start date.

The Telephone Customer Sales Advisor will work with the Contact Centre Management to ensure all customers receive the highest level of service, and in doing so, maximise the revenue potential of the site. You will be based in our Contact Centre and be responsible for delivering all company processes in relation to our customers to ensure a cost-efficient positive contribution is made to the overall business.

We are looking for an ambitious, self-motivated individual to work within a vibrant sales environment, dealing with new and existing self-storage customers whilst also managing the relationships with our existing customers. It is essential you are ambitious, articulate and able to communicate in a friendly and helpful manner.

Telephone Customer Sales Advisor – Responsibilities:

•  Deliver exceptional customer service in line with company expectations.
•  Deliver Storage Vault / CoVault enquiry process through different mediums of enquiries (phone, email, online), ensuring a high conversion rate.
•  Increase the site revenue by effectively delivering the company debt management process.
•  Work with management & onsite staff to create a positive teamwork culture.
•  Effectively and efficiently work towards, and achieve, individual KPI’s and have a positive impact on overall company revenue.
•  Be target driven and show ability to increase performance & skills while developing through company Competency Levels.
•  Deal with any customer complaints or challenges effectively as a first point of contact.
•  Be a champion representative of the Company Brand for all customers.

What we need from you:

•  Customer focused, always putting the customer at the heart of every decision you make.
•  Great communications skills, and ability to adapt to your audience and build relationships.
•  Self-motivated, great time keeping, with the ability to prioritise key tasks.
•  Target driven and focused on achieving KPI’s for the Site Team.
•  Effective Team Player who can help other aid others in working towards set goals.
•  Self-motivated, great time keeping, with the ability to prioritise key tasks.
•  Proactive attitude to look out with the norm and build your business and brand.

Storage Vault/CoVault is under an aggressive expansion phase, therefore progression through the company is highly probable for the correct candidate.

Why work at Storage Vault?

Having expanded the Storage Vault portfolio extensively over the past 7 years, we are seeking enthusiastic new team members to aid this rapid growth period.

We offer excellent in-house training and support to all colleagues, with the strong potential of progression within the business. In addition, successful candidates will receive a fantastic monthly bonus opportunity whilst working as part of a friendly and enthusiastic team that is committed to delivering excellent customer service.

Storage Vault working in conjunction with CoVault offers both business and domestic customers a range of office, studio and storage facilities on flexible terms.

Over the forthcoming years we have ambitious growth plans that will see Storage Vault open multiple sites across the UK as we continuously strive to put our stamp on the self-storage and business hub industry. With a further ten sites purchased for expansion of the CoVault brand, progression through the company is highly probable for the correct candidate.